FAQ
FAQ (Frequently Asked Questions)
Shipping & Delivery
How long does shipping take?
Orders are processed within 1–3 business days. Standard tracked shipping takes 7 to 12 business days for delivery.
How do I track my order?
Once your order ships, you will receive an automated shipping confirmation email containing your direct tracking link. You can check the status of your package at any time using that link.
What if my tracking hasn't updated or my package is lost?
Tracking details can sometimes take 2–3 days to update once in transit. If your tracking status has not moved for over 15 business days, contact us through our Contact Us page and we will issue a free replacement or resolve the issue immediately.
Product & Usage
How often should I use the PoreErase Stick?
For best results, use it 2 to 3 times a week. Apply an even layer to clean skin, leave it on for 10–15 minutes until it dries slightly, and rinse thoroughly with warm water.
Is it safe for sensitive skin?
Yes! The stick is formulated with natural green tea extract to soothe skin while deep-cleansing pores. If you have extremely reactive skin, we recommend testing a small amount on your wrist before applying it to your face.
How do I keep the stick from drying out?
Always make sure to twist down the stick and firmly snap the inner protective cap back on after every use.
Orders & Payments
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), Apple Pay, Google Pay, Shop Pay, and PayPal.
Can I change or cancel my order?
Orders enter processing quickly to ensure fast shipping. If you need to change your shipping address or cancel an order, submit a request via our Contact Us page within 2 hours of placing your order.
Returns & Guarantee
What is your 30-day return policy?
We offer a 30-day guarantee on unopened and unused items in their original packaging. Due to health and hygiene standards, items that have already been opened or used on the skin cannot be returned.
What if my product arrives broken or damaged?
If your item arrives damaged or defective, send us a photo or short video showing the issue through our Contact page within 7 days of delivery, and we will ship out a free replacement right away.